FAQs

Can I rent an instrument online?

Absolutely! Check out our rentals page for more information. 

Do you have any other locations?

We believe we can best serve our customers from one central location. Our 2918 Poplar Ave location offers the most comprehensive selection of instruments and accessories. During the fall — from late July until September — we do have several satellite locations to help with basic band and orchestra rentals and accessories. Visit our Hours & Locations page for a list of satellite locations.

Can I pay my bill online?

Yes! Click here to access your online account and make a convenient online payment.
We also accept payments by mail, phone, or direct deposit.

Where can I mail my payments?

You can send your payments to

For a new payment book, you can call us at (901) 323-8888 or email us here.

How do I return my instrument?

You can bring it by the store any time we're open. If you're outside the Memphis area, we'll be happy to send you a FedEx label through the mail or by e-mail: all you have to do is securely pack the instrument, put the label on it, and either take it to a FedEx facility or give them a call to pick it up from your home. Visit our returns page to request a shipping label. 

Can I sell my band or orchestra instrument back?

We do buy used instruments occasionally. Fill out the "Buy My Instrument" form for either band or orchestra and we'll reach out if it's a good fit for our inventory needs. Feel free to bring it in; if we can't buy it, we'll be happy to suggest ways to sell it, help you determine a fair value for it, help you with an accurate description, etc.

Do you buy pianos or sell them on consignment?

We buy certain kinds of used pianos and often sell pianos on consignment for customers. We're always happy to talk to you about your piano. If we can't buy your piano, we can offer you information and advice on selling it privately. Please submit your info if you're wanting to sell your piano.

Do you recognize exceptional local music teachers?

The Amro Music Educator Walk of Fame recognizes music educators who have had a powerful and exemplary impact on Mid-South music students; names of those elected to the Walk of Fame are engraved in the bricks at the entrance to Amro. If you have someone in mind that you'd like to nominate for our Walk of Fame, please use our online nomination form.

Can Amro contribute to my charity event/auction or advertise in my yearbook?

Amro Music proudly sponsors and supports many local organizations. To request a donation, contribution, or sponsorship, please fill out the application. We will review your request and contact you shortly after the committee has reviewed the application. 

How often should my piano be tuned?                                                           

Most piano manufacturers recommend four tunings the first year, and at least two tunings each year thereafter.  Many institutional settings require more frequent tunings to alleviate some of the natural elasticity in the strings.  Amro Music tuners perform additional tunings on most pianos before delivery. Environmental conditions, such as humidity, and frequency of use, can affect tuning stability. 

To schedule a tuning for your piano, call (901) 302-3361 or fill out our piano service request form.

Do you have a lost & found?

If you have been to Amro in the past year and have noted missing items, someone may have turned them in. You can email info@amromusic.com and let us know what you’re missing, including a description of the item with any defining features. We’ll be happy to see if your possession is in our lost & found.

Don't see the answer that you're looking for? Send us an email.