Frequently Asked Questions

If we rent a used instrument, can we get a new one some time?

Yes. In fact, 12 months of your rent can be applied toward the purchase of a new instrument of your choice.

How do I pay my rental payments?

Most people choose to have their payments debited monthly from their checking account or credit card.  If you don't choose one of these options, our accounting office can mail you a payment book.  You can also call and we'll help you make the payment over the phone.  Or if you want to mail in your payment, send it to Amro Accounting, 2918 Poplar Ave, Memphis, TN 38111.

Why do I need Maintenance & Replacement Protection?  Won’t my homeowners insurance cover this instrument?

Your homeowners insurance might cover it for theft and fire but you'd probably have a deductible of as much as $500.  Amro's Maintenance & Replacement is full replacement with no deductible and covers the instrument, whether at home or not.  More importantly M&R also covers accidental damage and any repairs needed.

What if my child no longer wants to play music?

Sometimes playing music simply doesn't work out. We hope this doesn't happen to your child, but it does happen to some.  If your child complains that music is too hard, please encourage him/her to keep trying; a little practice can make playing more fun.  Your child will thank you for your persistence and encouragement when he/she becomes an adult.

How do we return the instrument to Amro if we no longer need it?

You can drop it by Amro any time and we'll give you a receipt. If it's too far for you to come to Amro, you can ship it to us by UPS.  If you like you can call us at 1-800-626-2676 and request a pre-paid UPS shipping label.  (Please remember that you are still responsible for the instrument and all payments owed until we receive the instrument.)

We found a cheaper instrument. Can we return the one we rented?

Of course, but please be sure that the instrument you've found is appropriate.  Lots of stringed instruments look similar to the one you're renting but they aren't adequate quality for learning to play. The least expensive new string instruments almost always have problems with tuning and intonation, and rarely stay in adjustment.   Used instruments usually need repairs to make them play properly.  An instrument that doesn't play well or won't stay in tune is a tremendous discouragement to a child and is often the direct reason for them quitting.  It's always a good idea to check with your teacher and an instrument repair technician before buying an instrument.