Frequently Asked Questions
General
What are your normal hours?
We are open (with the exception of holidays):
Monday through Thursday
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9 AM until 8 PM
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Friday and Saturday
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9:30 AM until 6:00 PM
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Where are you located?
We are located at 2918 Poplar Avenue, Memphis, TN 38111.
We are three blocks west of the main library on Poplar Avenue, just before you reach the Poplar / Walnut Grove overpass.
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Do you have any other locations?
Amro has one location in Midtown Memphis. We've found that we can offer the best selection and service in one location. During the fall -- from late July until September-- we do have satellite locations to help with basic rentals and accessories.
Here is a map of our convenient satellite locations:
Are you open on holidays?
Amro is a family oriented business and reserves certain holidays for our employees to spend with their families. These are the Holidays that Amro recognizes: New Year's Day, Memorial Day, Fourth of July, Thanksgiving Day and Christmas Day.
We're open on Christmas Eve until 5 PM. Please give us a call at 901-323-8888 if you have a more specific question about our hours.
Accounting
Can I pay my bill online?
Until we can be sure your personal information is safe, Amro currently does not accept payments online. We will continue taking payments by mail, phone, or by direct deposit.
I've lost my payment booklet. Where can I mail my payments?
You can send your payments to
Amro Music
2918 Poplar Ave.
Memphis, TN 38111
For a new payment book, you can call Amro at (901) 323-8888 or email us here.
Band & Orchestra Instruments
Can I sell my instrument back?
Amro is always happy to help you sell your instrument. While we can't buy every instrument, feel free to bring it in; if we can't buy it back ourselves, we'll be happy to give you tips about selling it yourself.
Can I rent an instrument online?
Absolutely! Check out our rental module here.
Pianos & Organs
I have a piano I'd like to sell. Do you buy pianos or sell them on consignment?
As with band instruments, we can't buy back all instruments, but we're happy to talk to you about them. Call Heather Martin at (901) 323-8888 or reach her by email to learn more about what type of piano you have. If she cannot buy your piano for the store, she will be able to offer you advice on selling it privately.
Don't see the answer that you are looking for? Send us an email here.